Thank you for shopping at humboldtvapetech.com! We value your support and are here to assist if you encounter any issues with your purchase. If you need to return or exchange a product, please read the details below to understand our process. We strongly recommend researching products before purchasing to ensure they meet your needs. Due to the nature of our products, we cannot accept returns or exchanges on items that have been used in any way. Our knowledgeable and friendly team is available to answer any questions before you buy—don’t hesitate to reach out! We’re here to provide all the information you need for a confident purchase. If you need to return a product, here’s what you should know:
Returns Within 30 Days: To be eligible for a refund or exchange, all products purchased from humboldtvapetech.com must meet the following conditions:
- Condition: Products must be unused, in their original packaging, and brand-new condition.
- Timeframe: Returns must be shipped back within 30 days of the original delivery date.
- Glass Damage: Any damage to glass items must be reported to our Customer Service team within 72 hours of delivery.
- Shipping Costs: Return shipping fees are the customer’s responsibility and are not included in the purchase price. Costs for expedited shipping on the original order are non-refundable. We highly recommend using a tracked and insured shipping method for returns, as we are not responsible for lost or damaged return shipments unless tracked and insured.
- Processing Fees: A processing fee of 20–50% may apply to items that are opened, tampered with, or have broken factory seals. Incomplete returns (e.g., missing cables, accessories, or parts) may incur additional fees up to 50%.
- Discretion: Humboldt Vape Tech reserves the right, at its sole discretion, to refuse any return or exchange or to request additional information before approving a return or exchange.
- Refund Timeline: Approved refunds will be processed within two (2) business weeks of the product’s receipt at our warehouse.
- Outcome: If all conditions are met, you will receive a full refund or the exchanged product, as applicable.
Returns After 30 Days: Products cannot be returned or exchanged after thirty (30) days from the delivery date.
Important Notice: Please inspect your order immediately upon receipt. Report any glass damage to our Customer Service team within 72 hours of delivery to be eligible for a refund or exchange. Humboldt Vape Tech may update or modify this Return Policy at any time. Changes will be posted on this page unless otherwise specified.
Contact Us: For questions or assistance with returns, email us at [email protected].
