At Humboldt Vape Tech, we’re committed to getting your vape and smoke accessories to you quickly and reliably. We handle your orders with care to ensure a smooth experience. Please read the details below to understand our shipping process, times, and expectations. All shipments are fulfilled by our partners using carriers like USPS and UPS.
Order Processing
- Once your payment is confirmed, we process orders daily (Monday through Saturday), excluding Sundays and major US national holidays.
- Processing typically takes 1-3 business days from the date of your order to ship. You’ll receive a confirmation email immediately upon purchase, followed by a shipping notification with tracking details once your order ships.
- Note: High-volume periods, like holidays or sales events, may extend processing by an additional day. We’ll notify you via email if any delays occur.
Shipping Rates and Free Shipping
- Free shipping on all orders over $100 to US addresses only (including Alaska and Hawaii; Puerto Rico available upon request—contact us for rates).
- For orders under $100, standard shipping rates apply based on your location and order weight. These are calculated at checkout and typically range from $5–$15 via USPS First Class or Priority Mail.
- We do not currently offer international shipping. All orders must be delivered to a valid US address. PO Boxes are accepted for USPS shipments.
Delivery Times
- Delivery estimates begin once your order has shipped (after the 1-2 business day processing window).
- US Domestic Shipping:
- East Coast: 2–5 business days.
- West Coast: 3–7 business days.
- Midwest: 3–6 business days.
- These are standard estimates using ground shipping. Expedited options (e.g., UPS 2-Day) are available at checkout for an additional fee, reducing delivery to 1–3 business days.
- Total time from order to delivery: Expect 3–9 business days on average, depending on your location and method selected.
- Tracking updates may take 1–2 days after shipment to appear, as carriers scan packages en route.
Tracking Your Order
- A tracking number will be emailed to you once your order ships. You can monitor progress directly on the carrier’s website (USPS or UPS).
- If you don’t receive tracking within 3 business days of your order, reach out to us at [[email protected] (mailto:[email protected])] or through our contact form—we’re here to help!
Important Disclaimers
- Shipping Delays: We strive for on-time delivery, but Humboldt Vape Tech is not responsible for delays caused by carriers, weather events, customs issues (for US territories), or other factors beyond our control, including acts of God or government restrictions.
- Adult Signature Required: Due to the nature of our products (vape and smoke accessories), some shipments may require an adult signature upon delivery for age verification. This is standard for compliance with federal and state regulations.
- Lost or Delayed Packages: If your package is lost or significantly delayed (beyond 10 business days), contact us immediately. We’ll work with the carrier to resolve it, typically filing a claim within 7–10 days.
- Address Accuracy: Double-check your shipping address at checkout—incorrect or incomplete addresses may lead to additional fees or return-to-sender issues.
Product Condition and Inspection
- Inspect your package upon arrival. If you notice any damage, defects, or missing items, notify us within 3 days of delivery via email with photos for a quick resolution (refund, replacement, or store credit).
- We’re dedicated to quality, but all products are shipped in new condition from our suppliers.
Changes to This PolicyWe reserve the right to update this shipping policy at any time. Changes will be posted here, and major updates will be communicated via email to our subscribers.Have questions? Our team is ready to assist—email [email protected].
Thanks for shopping Humboldt Vape Tech!
